Privacy Policy

1. Introduction

PT. Dynamic Synergy International (hereinafter referred to as “DSI”, “We”, “Us”, or the “Company”) values and is committed to protecting the privacy and security of the Personal Data of all website visitors, customers, prospective customers, business partners, and other parties who interact with Us.

As a company engaged in industrial Coding & Marking solutions, including the supply of Continuous Inkjet (CIJ), Thermal Inkjet (TIJ), labelling machines, and technical and after-sales services, DSI may collect and process Personal Data to support its business operations and customer services.

This Privacy Policy explains how DSI collects, uses, stores, protects, shares, and manages Personal Data in accordance with applicable laws and regulations in Indonesia, particularly Law No. 27 of 2022 concerning Personal Data Protection.

By accessing our website or using DSI’s services, users are deemed to have read and understood the provisions of this Privacy Policy.

2. Scope

This Privacy Policy applies to all individuals and parties who interact with DSI through its official website at https://dsi-printer.co.id or through other Company communication channels and services.

The parties covered under this Policy include:

• Website visitors.
• Existing and prospective customers.
• Representatives of companies or organizations contacting DSI.
• Distributors, suppliers, and business partners.
• Users of technical consultation, installation, maintenance, and machine repair services.
• Individuals submitting inquiries, product quotation requests, or service tickets.

This Policy applies to all Personal Data collection and processing activities conducted by DSI, whether electronically or through other communication channels.

3. Personal Data We Collect

DSI may collect various types of Personal Data depending on the services required and the nature of the user’s interaction with the Company.

A. Identification and Contact Information

• Full name.
• Email address.
• Telephone or mobile number.
• Company or organization name.
• Job title or position, where provided.
• Company address or operational location, where required.

B. Service and Inquiry Information

Information provided through Contact Us, Product Enquiry, or Service Ticket forms, including:

• Product or machine information of interest.
• Machine type and model.
• Machine serial number.
• Description of technical issues.
• Requests for installation, training, maintenance, or repair services.
• Other information voluntarily provided by users when communicating with DSI.

C. Website Usage Information

When users access the DSI website, certain technical information may be collected automatically, including:

• IP address.
• Device and browser type.
• Operating system.
• Pages visited.
• Date, time, and duration of website visits.
• Website activity information collected through cookies or similar technologies, where applicable.

DSI only collects Personal Data that is relevant and necessary for the specified purposes of processing.

4. Purposes of Data Collection

DSI collects Personal Data to support its business activities, improve service quality, and fulfill customer requirements.

The purposes of data collection include:

1. Providing information about DSI’s products and services.
2. Responding to inquiries, information requests, and quotation requests.
3. Assisting customers in selecting Coding & Marking solutions suitable for their industrial requirements.
4. Processing requests for technical services, installation, maintenance, and machine repairs.
5. Following up on reported technical issues through the Service Ticket form.
6. Managing communications related to transactions, orders, and after-sales services.
7. Improving the quality of products, services, and website user experience.
8. Evaluating and analyzing website activity.
9. Complying with applicable legal and regulatory obligations.

The collection and processing of Personal Data shall be conducted on a lawful basis in accordance with applicable laws and regulations, including user consent where required.

5. Use of Personal Data

The Personal Data collected may be used by DSI for the following purposes:

A. Customer Services

To contact users and provide product information, consultations, quotations, and follow-ups regarding customer inquiries or requirements.

B. Technical and After-Sales Services

To use machine information, serial numbers, contact details, and technical issue descriptions to support machine installation, inspection, maintenance, and repair processes.

C. Business Operations and Administration

To manage communications, customer records, service requests, and administrative documentation required for the Company’s business operations.

D. Service Improvement

To analyse customer requirements and website activities in order to improve service quality and develop solutions that better meet industrial needs.

E. Company Communications and Information

To send information regarding products, services, updates, or other relevant company information, where permitted by law and in accordance with applicable consent or other lawful processing grounds.

DSI will not use Personal Data for purposes incompatible with the original collection purposes without a valid legal basis or additional consent where required by applicable regulations.

6. Data Storage

DSI stores Personal Data in electronic systems, administrative documents, or other storage media used to support the Company’s business operations.

In managing stored data, DSI seeks to:

• Restrict access to Personal Data to authorized personnel only.
• Maintain the accuracy and relevance of stored information.
• Retain data only for as long as necessary to fulfill the purposes for which it was collected and processed.
• Comply with applicable legal and regulatory data retention requirements.

Personal Data will be retained for as long as necessary to fulfill processing purposes, maintain business relationships, provide after-sales services, complete administrative obligations, or comply with legal requirements.

When Personal Data is no longer required, DSI will delete or destroy such data in accordance with its internal procedures and applicable laws and regulations.

Specific information regarding storage locations, infrastructure providers, and data retention periods is subject to DSI’s applicable internal systems and policies.

7. Data Protection

DSI is committed to maintaining the confidentiality, integrity, and security of Personal Data under the Company’s management.

To protect Personal Data against unauthorized access, loss, alteration, disclosure, or misuse, DSI implements or will implement appropriate safeguards based on the risks associated with data processing, including:

1. Restricting data access based on authorization and job responsibilities.
2. Implementing appropriate information security systems and procedures.
3. Protecting devices and systems used to store Personal Data.
4. Monitoring access to and use of Personal Data.
5. Periodically reviewing data security and management procedures.
6. Handling Personal Data security incidents in accordance with applicable legal requirements.

Although DSI strives to implement reasonable and appropriate security measures, no electronic storage or data transmission system can be guaranteed to be completely free from security risks.

In the event of a Personal Data Protection failure or security incident, DSI will take appropriate action and notify relevant parties in accordance with applicable laws and regulations.

8. Sharing of Personal Data with Third Parties

DSI does not sell or trade users’ Personal Data to other parties.

However, under certain circumstances, DSI may share Personal Data with selected third parties where necessary to support business operations, provide services, or comply with legal obligations.

Such third parties may include:

A. Technology Service Providers

Website hosting providers, server providers, communication systems, email service providers, and technology infrastructure providers that support DSI’s operations.

B. Business Partners and Service Providers

Parties working with DSI to support product supply, technical services, installation, maintenance, or other operational requirements.

C. Website Analytics Providers

Third-party providers of website analytics and tracking technologies, where such services are used by DSI.

D. Government Authorities and Law Enforcement Agencies

Authorized parties requesting information in accordance with applicable laws and regulations or legal obligations.

DSI will limit the information shared to what is necessary and ensure that any sharing of Personal Data is conducted on a lawful basis while complying with applicable data protection obligations.

If Personal Data is transferred outside the territory of Indonesia, DSI will ensure that such transfer complies with the requirements stipulated under applicable laws and regulations.

9. Cookies and Tracking Technologies

The DSI website may use cookies and similar technologies to support website functionality and improve the user experience.

Cookies are small files stored on a user’s device when accessing a website.

Cookies may be used to:

• Ensure that the basic functions of the website operate properly.
• Remember user preferences and settings.
• Understand website activity and visitor behaviour.
• Analyse website performance and improve website quality.
• Support analytics or marketing features, where applicable.

Users may manage or disable cookies through their respective browser settings.

However, disabling certain cookies may affect website functionality or the overall browsing experience.

If DSI uses analytics, marketing, or other non-essential tracking technologies, their use will be subject to applicable consent and notification requirements.

10. Data Subject Rights

In accordance with Law No. 27 of 2022 concerning Personal Data Protection, users have rights regarding their Personal Data processed by DSI, subject to applicable legal requirements.

These rights include:

1. Right to Information: The right to obtain information regarding the identity of the party processing the data, the legal basis, processing purposes, and other relevant information concerning their Personal Data.
2. Right of Access: The right to access and obtain a copy of their Personal Data processed by DSI, in accordance with applicable regulations.
3. Right to Rectification: The right to correct or complete inaccurate or incomplete Personal Data.
4. Right to Data Portability: The right to request and obtain Personal Data in an appropriate format, subject to applicable legal requirements.
5. Right to Withdraw Consent: The right to withdraw previously provided consent for Personal Data processing, in accordance with applicable regulations.
6. Right to Restrict or Terminate Processing: The right to request the restriction or termination of Personal Data processing under circumstances stipulated by applicable laws.
7. Right to Erasure: The right to request the deletion or destruction of Personal Data in accordance with applicable regulations.
8. Right to Object: The right to object to decisions based solely on automated processing, including profiling, where applicable.
9. Right to Claim and Compensation: The right to submit claims or seek compensation for violations involving Personal Data processing in accordance with applicable laws and regulations.

DSI will respond to requests concerning the exercise of these rights in accordance with established procedures, identity verification requirements, and applicable legal timeframes.

11. Deletion of Personal Data

Users may submit requests for the deletion or destruction of their Personal Data managed by DSI, provided that such requests meet the requirements stipulated under applicable laws and regulations.

Requests may be submitted through DSI’s official email address:

Email: dsimarketing@dsi-printer.co.id

To assist with verification and processing, users are encouraged to provide:

• Full name.
• Email address used when communicating with DSI.
• Details of the Personal Data requested to be deleted.
• Reason or explanation for the request, where necessary.

DSI may request additional information to verify the applicant’s identity and prevent unauthorized deletion of Personal Data.

Once the request has been verified, DSI will review and process it in accordance with applicable legal requirements.

However, deletion of Personal Data may be restricted where such data remains necessary to:

• Fulfill legal and regulatory obligations.
• Complete transactions or contractual obligations.
• Handle claims, disputes, or legal proceedings.
• Fulfill administrative and documentation requirements imposed by law.

DSI will inform the applicant of the outcome of the request in accordance with applicable regulations.

12. Changes to This Privacy Policy

DSI reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business operations, technological developments, service requirements, or applicable laws and regulations.

Any updates will be published on DSI’s official website: https://dsi-printer.co.id.

The latest revision date will be stated at the beginning of this document.

Users are encouraged to review this Privacy Policy periodically to remain informed about how DSI manages and protects Personal Data.

Where material changes require user notification or consent, DSI will implement the necessary procedures in accordance with applicable laws and regulations.

13. Contact DSI

If users have any questions, requests, objections, or complaints regarding the collection, use, storage, or protection of their Personal Data, they may contact DSI through the following official communication channels:

PT. DYNAMIC SYNERGY INTERNATIONAL

Website: https://dsi-printer.co.id

Email: dsimarketing@dsi-printer.co.id

Head Office – Tangerang

Jl. Raya Perancis, Pergudangan Kosambi Permai Blok I No. 20, Tangerang 15212

Telephone: +62-21 5591 2089 / +62-21 5591 2108

Branch Office – Surabaya

Rungkut Megah Raya, Jl. Raya Kalirungkut No. Q 23 Blok Q 22, Kedung Baruk, Kec. Rungkut, Surabaya, East Java 60293

Telephone: +62-31 3592 9333

DSI will make reasonable efforts to respond to and address all inquiries or complaints concerning Personal Data in accordance with internal procedures and applicable laws and regulations.